FAQ

What is the return policy for damaged item received?
Damaged/defective items must be reported to us within 3 days of initial receipt of order. If you receive a damaged item, we will ship you a good one upon rec...
Sun, Sep 3, 2017 at 10:07 PM
I received an item/size that was not as ordered. What should I do?
We sometimes make a mistake and send you wrong color/size. This is very rare but if this happens please send it back to us or call us for a shipping label t...
Tue, Sep 5, 2017 at 2:29 AM
Do you charge sales tax?
North Carolina residents will be charged 7.25% Sales Tax for the total amount of purchase including S&H at the time of Checkout. International residents...
Tue, Sep 5, 2017 at 2:30 AM
I am concerned about ordering online, how safe is your site?
Jafrum.Com is an approved VeriSign Secure site, protected with VeriSign SSL encryption to secure E-commerce transactions. All the information sent to this s...
Tue, Sep 5, 2017 at 2:32 AM
My Credit Card was Declined, but it still got Charged?
If the transaction has been denied, your credit card or debit card will not be debited, however your bank (not our bank or our credit card processor) may ha...
Tue, Sep 5, 2017 at 2:32 AM
My Card is declined. Do you know why?
There are several reasons why a credit card can be declined, including incorrect credit card number, expiration date, security code (the last three digits o...
Tue, Sep 5, 2017 at 2:33 AM
How do I check if my PayPal payment has gone through or not?
The easiest way to find out if a payment has been sent by PayPal is to log into your PayPal.com account and click on the History tab. The History section wi...
Tue, Sep 5, 2017 at 2:33 AM
Can I send you direct Paypal Payment?
Sorry, we have disabled this feature in Paypal to avoid confusion in payment and order proccessing. You can pay by Paypal only by doing our checkout.
Tue, Sep 5, 2017 at 2:33 AM
How do I know that my checkout was successful?
You will get an order number after you do checkout and also an email from us with all the information on tracking the order. 
Tue, Sep 5, 2017 at 2:34 AM
Do you give discounts for volume purchases?
Yes. The discount depends entirely on the quantity. To obtain the bulk pricing, please contact us with the items you need with quantity. We will work out a ...
Tue, Sep 5, 2017 at 2:34 AM
     
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