There are several reasons why a credit card can be declined, including incorrect credit card number, expiration date, security code (the last three digits on the back of your card where you sign your name or the four digit code on the front for American Express), billing information, insufficient funds or daily spending limit.

At NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference it by the last four digits ONLY. If, for any reason, you need to provide us with a complete credit card number, please call customer service at 1-888-374-5088.

If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail. You can also login to and change the payment information.

If you believe that your card was declined due to insufficient funds, but now have those funds available, you may ask that we attempt to charge your credit card again. For many credit cards (especially ATM /debit cards) even if the card is declined your bank may hold the amount and release only after few days or up to a month, so please make sure you have all the right information before attempting again.

If you are not sure why the card was declined you can contact us to find out the problem and we might be able to find the reason. If we cannot find the reason, or, after correcting, if your card is still declined, please contact your credit card company for more information.