Damaged/defective items must be reported to us within 3 days of initial receipt of order. If you receive a damaged item, we will ship you a good one upon receival of the damaged item from you. We will also be reimbursing your shipping charges for returning it. But if you want a refund instead of the item, we can do that as well. Return shipping charges will only be refunded if the customer is in accordance with the return policy and if the return shipping receipt is included in the package at the time of delivery to Jafrum. For US returns shipping charges of only up to $10 will be refunded and for international returns shipping charges incurred by us to ship the item to customer will be refunded. So customer needs to send the package using a service that covers this amount. The same is applicable for wrong items received. You can also call us and we can issue a shipping label for you to return the damaged item. International buyers should always contact us before sending the item back to us.